ClinEdge gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Privacy & GDPR Policy
Who We Are
ClinEdge’s registered office is at 108 Myrtle Street, Quincy MA 02171 and we are a company registered in England and Wales under company number CSN3311528. We are registered on the Information Commissioner’s Office Register; registration number ZA445878, and act as the data controller when processing your data. Our designated Data Protection Officer/Appointed Person is Bob Place, who can be contacted at GDPR@clin-edge.com
Information That We Collect
ClinEdge processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. We may collect information about your visit on an anonymous, aggregate basis. This information may include the time and length of your visit, the pages you looked at on our site, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We only use this information to measure site activity and to develop ideas for improving our site.
We may also ask you to fill out a form for a potential study opportunity. Submitting this information is optional, and we collect it so that approved, GDPR & HIPAA-compliant study staff members can follow up on your inquiry. We will not use this information for any other purpose without your consent, unless required by law. If you request it, you are entitled to a copy of any personal information about you that we have collected through this website. We will correct or update the information if you request that we do so.
The personal data that we may collect includes:
- Date of Birth
- Home Address
- Personal Email
- Business Email
- Home Telephone Number
- Mobile Telephone Number
- Interest in Future Studies
- Health/Medical Information
We collect information in the following ways:
- From Our Web Analytics
- Online Forms
- Website Cookies
- Via Phone Call and Text
How We Use Your Personal Data
ClinEdge/BTC takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with information and/or marketing, you are free to withdraw this consent at any time.
The purposes and reasons for processing your personal data are detailed below:
- We collect your personal data for study and trial qualification
- We collect and store your personal data as you expressed interest in participating in a study or trial.
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests.
Your Rights (EU Residents only in compliance of GDPR)
You have the right to access any personal information that ClinEdge/BTC processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
These request can be made online: https://clin-edge.com/data-subject-requests-gdpr/
Or by mail: 108 Myrtle St, Quincy, MA, 02171 Attention: DPO
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. ClinEdge uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws accordance with Article 28 GDPR and any other appropriate confidentiality and security measures
ClinEdge takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including: SSL, TLS, encryption, pseudonymisation, restricted access, two factor authentication, firewalls, anti-virus/malware
Transfers Outside the EU (EU residents only in compliance with GDPR)
ClinEdge utilize some products or services (or parts of them) that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”), but always in accordance with data protection law and subject to strict safeguards. For example, we work with third parties to use their software platforms who have servers outside the UK or EEA to send communication emails to our users.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to ClinEdge, however, as this information is required for study and trial qualification, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
ClinEdge only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required in some cases to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
For any questions or withdrawing consent, you can contact us by sending an email to email@example.com or GDPR@clin-edge.com